Privacy Policy
RK Cabs (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us through the Website [www.rkcabs.in], by phone, or through any other channel while booking or availing our taxi and cab rental services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have.
By using our Website or Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
- a) Information you provide directly:
- Name, mobile number, and email address
- Pick-up and drop-off addresses
- Booking date, time, and travel preferences
- Payment details (processed securely through third-party payment gateways; we do not store full card/UPI credentials on our servers)
- Any information shared with our customer support team, including feedback or complaints
- b) Information collected automatically:
- IP address, browser type, device information, and operating system
- Pages visited, time spent, and referring website (via cookies and analytics tools)
- Approximate location data (if location access is permitted by your browser/device, used to improve pick-up accuracy)
- c) Information from third parties:
- If you book through a partner platform, aggregator, or travel agent, we may receive your booking and contact details from them for the purpose of fulfilling your trip.
2. How We Use Your Information
We use the information collected to:
- Process and confirm your bookings and assign drivers/vehicles
- Communicate trip confirmations, driver details, OTPs, and updates via SMS, call, WhatsApp, or email
- Process payments and issue invoices/receipts
- Respond to customer support queries, complaints, and feedback
- Improve our Website, Services, and customer experience
- Send promotional offers, discounts, and updates (only where you have not opted out)
- Comply with legal, regulatory, and law-enforcement requirements
- Ensure the safety and security of passengers and drivers, including in the event of a dispute or emergency
3. Sharing of Information
We do not sell your personal information. We may share your information only with:
- Drivers and fleet partners, to the extent necessary to fulfil your booking (e.g., your name, phone number, and pick-up/drop location)
- Payment gateway providers, to process transactions securely
- Government and law enforcement authorities, where required under applicable law, court order, or to protect the safety of passengers, drivers, or the public
- Service providers, such as SMS gateways, hosting providers, and analytics tools, who assist us in operating the Website and Services, under confidentiality obligations
We do not share your data with third parties for their independent marketing purposes without your consent.
4. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to:
- Remember your preferences and improve site functionality
- Analyze website traffic and usage patterns (e.g., via Google Analytics)
- Support advertising and remarketing, where applicable
You can control or disable cookies through your browser settings; however, this may affect certain features of the Website.
5. Data Storage and Security
- We implement reasonable technical and organizational security measures, including secure servers and restricted access, to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- Payment information is handled through PCI-DSS-compliant third-party payment gateways; RK Cabs does not store your complete card or banking credentials.
- While we take reasonable precautions, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, including record-keeping for accounting, legal, tax, and dispute-resolution purposes, after which it is securely deleted or anonymized.
7. Your Rights and Choices
Subject to applicable law, you have the right to:
- Access, correct, or update your personal information held with us
- Withdraw consent for marketing communications (SMS/email/calls) at any time by contacting us or using the opt-out/unsubscribe option provided
- Request deletion of your personal data, subject to our legal and regulatory retention obligations
- Raise a grievance regarding how your data has been handled
To exercise these rights, please contact us using the details in Section 10 below.
8. Children’s Privacy
Our Website and Services are intended for use by individuals aged 18 years and above. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.
9. Third-Party Links
Our Website may contain links to third-party websites (e.g., payment gateways, social media, or partner platforms). We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically.
11. Grievance Officer / Contact Us
In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, any grievances or complaints regarding this Privacy Policy or the handling of your personal data may be directed to:
- Registered Address: Soham Residency, A5 302, Near by Soham Circle, New City Light, Althan, Surat, Gujarat, 395017
- Email: rktt2710@gmail.com
- Phone Number: 7487879679
We will make our best efforts to address your concerns within the timelines prescribed under applicable law.